Terms of Service

1. Operator and contact

NebulonX is operated by WERBEDREI (“we”), Gewerbestrasse 2, 2102 Bisamberg, Austria; full provider details are in the legal notice at https://nebulonx.io/en/imprint. For questions about these terms, your account or payments, contact us at [email protected].

2. Account and minimum age

To play you need a NebulonX account. It works in every galaxy. You sign in with a link sent by email or with a passkey; there is no password.

• You must be at least 16 years old. If you are younger, you need the consent of your parents or legal guardians.
• When you create your account, you confirm with two checkboxes that you accept these terms and have read the privacy policy, and that you are at least 16 years old or your parents or legal guardians agree. We store when you agreed to which version.
• One account per person. Your account is personal and may not be sold, given away or shared.
• Keep your email address up to date and protect access to it and to your passkeys. Anything done through your account is attributed to you unless you report misuse without delay.
• Names (account, planets, alliances) must not insult anyone, break the law or pretend to belong to the team.

3. Fair play

NebulonX should stay fair for everyone. In particular, the following is not allowed:

• bots, scripts, macros or other programs that play the game automatically or query game data automatically,
• more than one account per person (multi-accounting), including in different galaxies for mutual benefit,
• exploiting bugs instead of reporting them, and attacks on our servers or on other players,
• pushing: deliberately moving resources or advantages from one account to another that were not earned in normal play,
• harassment, threats, hate speech or spam towards other players or the team.

Please report bugs via “Report a problem” in the game or with a ticket in your account. Reporting a bug instead of exploiting it never gets you into trouble.

4. Your content

You can add your own content: names, messages, posts in the alliance feed, messages in the alliance chat, alliance logos, texts and images in tickets. You are responsible for having the necessary rights to it and for making sure it does not infringe the rights of others or the law.

You grant us the non-exclusive, free right to store, display and technically process this content (for example to resize and re-encode images) as far as this is needed to run the game. We receive no further rights.

Images in tickets are only visible to you and the team. Alliance logos and names are visible to other players.

5. Moderation and suspensions

We may remove or change content (for example reset a name) that violates these terms or the law. For violations we may issue a warning, restrict features, or suspend an account in one galaxy or entirely, temporarily or permanently. We choose the measure according to the severity and frequency of the violation and take your legitimate interests into account.

If you think a measure is wrong, write to us via a ticket or at [email protected]. We will take another look.

6. Virtual goods

The game has virtual goods: star shards, Premium and collectibles (for example figures, avatars, frames and plaques).

• You earn star shards by playing, for example through goals, votes and rewards. They cannot be bought with real money.
• The only thing you can buy with real money is Premium: mainly customisation (colours, themes, plaque) and the battle simulator. You cannot buy resources, ships, buildings, shorter build times, points or combat power. What exactly Premium includes is shown in your account before you buy.
• Virtual goods have no monetary value. They are not paid out, cannot be exchanged for money and cannot be transferred or sold outside the game.
• You receive a right to use virtual goods for as long as your account exists, not ownership.

Most galaxies run in seasons. At the end of a season such a galaxy starts over for everyone, and planets, resources, fleets and progress in that galaxy are reset. There may also be persistent galaxies without a season end (called a “persistent world” in the game); they are not reset regularly, but we may end or reset them with prior notice. Everything in your account (collection, medals, profile, star shards and active Premium) is kept. During the test phase a galaxy may also be reset outside a season.

7. Payments

You buy Premium in your NebulonX account. Payments are processed by the payment provider Stripe; you enter your payment details (for example your card number) directly with Stripe, and we never see them. All prices are shown before you buy and include statutory VAT.

Premium is a one-time purchase for the stated period, not a subscription. It does not renew automatically.

If a payment is charged back or successfully disputed, we may withdraw the Premium bought with it.

8. Right of withdrawal for digital content

As a consumer in the EU you generally have a right of withdrawal of 14 days from the conclusion of the contract. You can declare your withdrawal informally, for example by email to [email protected].

Premium is digital content that starts immediately after payment. In the purchase window you expressly confirm that Premium should start immediately and that you know you lose your right of withdrawal as a result. A purchase is not possible without this confirmation. Your right of withdrawal then ends early once the service has started.

Your statutory warranty rights are not affected: if Premium does not work as described, get in touch with us.

9. Availability and changes to the game

NebulonX is in development (alpha and beta phase). We keep improving the game and may change rules, values, content and features when this is necessary for development, fairness or operation. Premium you have paid for remains usable for its period.

We aim for smooth operation but cannot promise constant availability. Where possible we announce maintenance in advance; the current status is shown at https://nebulonx.io/en/stats.

10. Liability

We are liable without limitation for intent and gross negligence and for injury to life, body and health. For slight negligence we are only liable for breaches of essential obligations and only for typical, foreseeable damage. Otherwise liability is excluded to the extent permitted by law. Mandatory statutory liability, for example under product liability law, remains unaffected.

11. Ending your account

You can stop using NebulonX at any time. If you want your account deleted, write to [email protected] from the email address of your account. We will then delete or anonymise it, unless statutory retention obligations prevent this (details in the privacy policy).

We may terminate the contract with reasonable notice. For serious violations of these terms we may also suspend or terminate an account immediately. If paid Premium is lost through a termination that is not your fault, we refund the proportionate amount.

12. Applicable law

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer living in the EU, the mandatory consumer protection rules of your country of residence continue to apply, and you can also bring proceedings there.

13. Changes to these terms

We may change these terms and the privacy policy, for example when new features are added or the law changes.

We will inform you of every new version of these terms and of the privacy policy by email to the address of your account, at least 30 days before it takes effect. The email names the most important changes, the date from which the new version applies, and where you can read it. If you do not agree, you can object or end your account up to that date. If you do neither and continue to use your account, the new version applies from that date; we will point this out to you expressly in the email. Changes to your disadvantage that affect the core of the contract (such as paid services) only take effect with your express consent.

If any provision is invalid, the remaining provisions stay in effect.